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  2. Q&A

Q&A

Q&A

  • Is it possible to stay only for minors?

    In principle, only minors (under 18 years old) are allowed to stay.However, it is possible to stay if you have the parent's consent form.

    AContinue reading
  • Please tell me about the admission of children under elementary school age

    Only children under elementary school age cannot enter.
    Please be sure to enter with a guardian.

    Children under the age of 10 are requestedContinue reading
  • Please tell me about mixed bathing.

    In accordance with the Yamanashi Prefecture regulations, mixed bathing for men and women over the age of 10 is prohibited.
  • Can I get medicine at the front desk?

    We will not be able to hand over the sale or award of the drug because it is in violation of the law pursuant to Article 24 of the PharmaceuContinue reading
  • Can I use the facility after checking out?

    Yes, but there is a separate charge.
  • Is there a charter hot spring?

    There are no hot springs available for day trips.
  • I am pregnant, can I take a bath?

    Please consult your doctor before bathing.
  • Please tell us about amenities.

    We have a wide range of products including shampoo, conditioner, body soap, and other out-bath amenities.
    Indoor clothes and towels can be rContinue reading
  • Is it possible to bathe the baby?

    A baby tub will be provided free of charge for children without diapers.
  • Can you prepare baby food?

    Not currently available.
  • Are there hot springs flowing directly from the source?

    There are hot springs flowing directly from the source.A hot spring for beautiful skin that uses a sodium/calcium/sulfate hot spring (hypotoContinue reading
  • Can I have a banquet?

    A banquet is possible.We are accepting reservations in advance, so please contact us.
  • I have a food allergy.

    We will do our best to accommodate banquets.Please contact us by phone in advance.
  • Please tell me the business hours.

    It is from 11:00 to 22:00.Last order is 21:45,
    Weekdays from 14:30 to 16:30, only light meals, last order is 21:30.
  • Please tell me the time of the morning bath.

    It is from 6:30 to 9:00.The public bath is closed from 23:00 to 6:30.
  • Please tell me the breakfast time and place.

    Breakfast is served in the restaurant area on the 1st floor of the hot bath between 6:30 and 9:00.
  • Please tell me the business hours.

    Admission/bathing is from 10:00 to 23:00 (last reception is 22:00).For details, please see the business hours page.
  • When are your regular holidays?

    Irregular holidays.May be temporarily closed due to maintenance.
  • Is it OK to bring food and drinks?

    Please refrain from bringing your own one-day hot spring.Please contact us if you have special circumstances such as children or allergies.
  • Is re-entry possible?

    As a general rule, we will refuse.Please contact us as we may respond depending on the situation.
  • Is it possible to transfer?

    We will pick you up only when you reserve a banquet.
  • Is it possible to smoke?

    We have a smoking area in the courtyard of the 1st floor of the hot bath.Please refrain from smoking after 23:00.
  • Is it possible for children to enter and bathe?

    Children aged 3 and under are free to enter and bathe.A baby tub will be provided free of charge for children without diapers.
  • Can I use a credit card?

    We accept various credit cards.Please contact us for details.
  • Is it possible to enter pets?

    Pets are not admitted.
  • Is there a parking lot?

    We have a parking lot for 110 cars free of charge.
  • I have a tattoo on it. Can I enter it?

    Those who have tattoos, tattoos or tattoo stickers (regardless of size) are not allowed to enter.
  • Are there admission restrictions?

    We do not permit gangsters, their affiliates, anti-social groups and their affiliates.
  • I'm wearing a diaper. Can I wear it?

    Bathing is not available for those wearing diapers.
  • How do I make a reservation?

    You can apply by phone or through the reservation site (Jalan /Rakuten Travel/Tocoo).
    Tel:0554-56-8600

Reservations and Inquiries

Please contact us if you have any questions.